Pet Hotel Makes Use of Cloud Management Tool and Greatly Increases Service Quality!
Since implementing "VIdegree Customer Relationship Management," part of the daily routine of Petsquare staff has included using VIdegree to make note of details regarding every customer that visits the store. Tony, the store manager, shares with us that, "We make sure to enter every bit of information into the system so that staff from the next shift can directly view the pet pick-up and drop off schedule for that day using the VIdegree work calendar. They can also at the same time see the status of every single pet directly through the system. No additional phone calls or notes left on pieces of paper need to be made. Everyone can just view any information they need in one place directly from the system. It is very convenient!"
Since implementing "VIdegree Customer Relationship Management," part of the daily routine of Petsquare staff has included using VIdegree to make note of details regarding every customer that visits the store. Tony, the store manager, shares with us that, "We make sure to enter every bit of information into the system so that staff from the next shift can directly view the pet pick-up and drop off schedule for that day using the VIdegree work calendar. They can also at the same time see the status of every single pet directly through the system. No additional phone calls or notes left on pieces of paper need to be made. Everyone can just view any information they need in one place directly from the system. It is very convenient!"
Since implementing "VIdegree Customer Relationship Management," part of the daily routine of Petsquare staff has included using VIdegree to make note of details regarding every customer that visits the store. Tony, the store manager, shares with us that, "We make sure to enter every bit of information into the system so that staff from the next shift can directly view the pet pick-up and drop off schedule for that day using the VIdegree work calendar. They can also at the same time see the status of every single pet directly through the system. No additional phone calls or notes left on pieces of paper need to be made. Everyone can just view any information they need in one place directly from the system. It is very convenient!"
寵物相關資料與交代清楚了解。When customers visit Petsquare, the staff carefully records the details of each pet, while also entering any customer requests and related reminders into the system. Then when customers visit again, the staff can immediately view any special requests the customer might have had and also any details regarding their pet. This allows the staff of Petsquare to provide the most attentive and personalized service. Tony describes the process for us, explaining that, "When customers walk in, we immediately get on VIdegree and search for information related to the customer. The system then quickly displays any information we have on the customer, allowing us provide our customers with exactly what they want. Our customers are always surprised at the amount of details we can remember, and appreciate the great amount of consideration Petsquare has for them and their pets.
To Petsquare, only through properly organizing and managing customer information, can the most professional service be provided. Therefore, VIdegree is crucial as it allows the store to organize customer information according to breed, age, services required and etc. VIdegree's instant messaging service, further enables the sending of text messages containing the appropriate context or news by selecting specific groups of customers as recipients. For example: Event notices, or remind owners of the time to come pick up their pets.
By systematically managing customer information, Petsquare is able to greatly reduce the amount of time wasted, leaving more time for the staff to provide each customer and their pet with the highest quality of service. Hearing customers say to us, "Every time I visit Petsquare, the extremely considerate attitude of the staff, the clean and comfortable environment, and the highly attentive and professional care makes me feel as I'm a guest at a 5-star hotel," affirms that we are doing things right, says Tony proudly.
